Refund policy
At Vivalis, we stand behind our products and want customers to feel confident trying them.
We offer a 180-day money-back guarantee for customers who do not experience results after using Vivalis as directed.
180-Day Money-Back Guarantee
If you use Vivalis consistently as directed and do not experience results, you may request a refund within 180 days of receiving your order.
To qualify for the 180-day money-back guarantee, you must:
Use the product as directed.
Request your refund within 180 days of delivery.
Provide your order number or proof of purchase.
Provide a brief explanation of your experience and why you are requesting a refund.
Provide reasonable proof that you used the product consistently and did not see results.
Proof may include photos of the product, empty bottles, usage documentation, or other reasonable evidence requested by our support team.
Refund requests that do not include sufficient information or proof may be denied.
Return Shipping
If a return is required, Vivalis will cover the return shipping cost.
Our support team will provide return instructions if your request is approved.
Please do not send any products back without contacting us first. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us at support@tryvivalis.com within 7 days of delivery.
Please include:
Your order number.
A description of the issue.
Clear photos of the product.
Clear photos of the packaging, if applicable.
Once reviewed, we may offer a replacement, refund, or another appropriate solution.
Refund Processing
Once your refund request is approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your bank or card statement, depending on your payment provider.
Abuse of Refund Policy
Vivalis reserves the right to deny refund requests that appear fraudulent, abusive, excessive, or inconsistent with the terms of this policy.
This includes, but is not limited to:
Repeated refund requests.
Requests without proof of purchase.
Requests without reasonable evidence of product use.
False claims.
Attempts to abuse the 180-day guarantee.
Order Cancellations
If you need to cancel your order, contact us as soon as possible at support@tryvivalis.com.
We can only cancel orders before they have been processed or shipped. Once an order has shipped, it cannot be canceled.
Contact Us
For returns, refunds, or order issues, contact us at: